An Lár TV aims at all times to provide a valuable and informative service to our viewers. We endeavour to ensure programme material complies with standards considered acceptable in contemporary Irish society, ensure viewers are protected from undue offence and harm, and provide viewers, in a clear manner, with advance notice of material which has the potential to offend by a clear labelling mechanism. An Lár TV is a signatory of the ODAS Code of Conduct.
An Lár TV
The Synergy Centre
Should you wish to make a complaint about An Lár TV’s programming or a segment of a programme, or about advertising on An Lár TV, this document outlines our Code of Practice.
In relation to more serious complaints, An Lár TV has in place a Code of Practice for complaints handling. An Lár TV is a signatory to Code of Conduct for On Demand Audiovisual Media Services made available under the jurisdiction of the Republic of Ireland. The relevant body drawing up this code is the On Demand Audiovisual Services Group (ODAS).
This Code of Practice sets out and explains our complaints handling process and ensures that all complaints made under this Code will be dealt with in an efficient and effective manner.
If you wish to make a complaint about any programme or programme segment, or advertisement or commercial broadcast, you may make a complaint in writing to:
An Lár TV
The Synergy Centre
your complaint does not contain all of the information required we
cannot guarantee that it will be processed. An Lár TV shall not
accept complaints which we deem to be frivolous and/or vexatious in
nature, nor will complaints using offensive or threatening language
be responded to.
Acknowledgement and Appeal
An Lár TV will acknowledge your complaint within 5 working days and will undertake an investigation. An Lár TV will respond to your complaint within 15 working days.
complaint may be upheld or rejected by An Lár TV. If your complaint
is rejected, it means we believe our broadcast was in compliance with
our obligations. Upholding a complaint means we believe that our
programming did not meet our obligations.
If your complaint is upheld, we will attempt to resolve it to your satisfaction. The manner of resolution shall be decided on a case by case basis and may take the form of an apology, a correction, clarification and/or the offer of a rebuttal as appropriate.
When a reasonable complaint has been accepted by An Lár TV, we will work to resolve the issue in question, as efficiently as possible. An appropriate member of staff will:
An Lár TV will respond to your complaint within 15 working days of receipt, and will, as far as practicable, address all issues raised in your complaint. An Lár TV’s decisions shall be outlined in this complaint.
If you are unhappy with An Lár TV’s response, you may escalate the complaint to The Operations Director, An Lár TV.
In this instance a further investigation will be conducted and a response will be issued within 10 working days from receipt of the appeal.
If you are not satisfied with our response you can refer your complaint to the Broadcasting Authority of Ireland (BAI). The BAI will consider your complaint and may carry out a review of the complaint and An Lár TV’s response.
on how to refer your complaint to the BAI is available on the BAI
website www.bai.ie or from the following address:
Broadcasting Authority of Ireland
2-5 Warrington Place
If your complaint is in regard to advertising or commercial communications, you may refer your complaint to the Advertising Standards Authority of Ireland (ASAI).
Advertising Standards Authority for Ireland,
48 Lower Mount Street
Viewers may use an on-line complaint form available at www.asai.ie
Lár TV is required to abide by the decisions and recommendations of
the ASAI and BAI and to take appropriate actions if required.
Record of complaints
An Lár TV maintains records of all complaints submitted in accordance with this Code of Practice for a period of 1 year. Our records include copies of your complaint, response/s and the copies of the broadcast material in question.
Code of Practice Review
This code of practice will be reviewed annually and upon updates to the ODAS Code of Conduct